# How HANS IM GLÜCK creates a seamless guest experience with SO'USE Order & Pay HANS IM GLÜCK uses QR self-ordering combined with flexible self-checkout for its guests. Customer HANS IM GLÜCK Burgergrill & Bar HANS IM GLÜCK Burgergrill & Bar is one of Germany's most successful burger brands – with locations in Germany, Austria, Switzerland, and the Netherlands and a loyal fan base growing every day. In the characteristic birch forest atmosphere, freshly prepared food awaits you for every taste: juicy burgers, creative vegan & vegetarian alternatives, colorful bowls, and handmade cocktails – always with fresh ingredients and top quality. Friendly hosts and a place that is simply extraordinary. Welcome to HANS IM GLÜCK. Location 63 locations in Germany, Austria, Switzerland, and the Netherlands POS Systems - [LINA Team-Cloud (ehem. Amadeus360)](https://www.so-use.de/en/integrations/lina-team-cloud.md) Products - [Order & Pay](https://www.so-use.de/en/order-pay.md) Customer since December 2023 the concept ## Guest at the center, process in the background HANS IM GLÜCK represents more than good burgers – as a leading brand in the German-speaking gastronomy scene, it stands for a guest experience that feels right from the start. This feeling now begins with the order. With SO'USE, HANS IM GLÜCK relies on a hybrid self-ordering model that meets guests right at the table. Guests order directly via SO'USE using a QR code – intuitively, without app downloads or waiting times. Those who prefer personal service order the classic way at the table. Both paths lead to a smooth, pleasant experience. Reordering works just as easily both ways – the table stays in flow, and the service staff is relieved of pressure. the checkout ## Guest-centric and flexible HANS IM GLÜCK provides a checkout experience as well thought out as the rest of the visit. SO'USE bundles all table orders and enables payment at the touch of a button: either split by person or by individual items – everyone pays for exactly what they ate. Digital tipping rounds off the experience: predefined tip levels and an intelligent round-up function make it easy for guests to show appreciation for the team. No loose change. No fuss. the result ## A dining experience that lives up to the brand's standard In SO'USE, HANS IM GLÜCK has found a partner that digitally extends its brand philosophy: uncomplicated, inviting, and to the point. The combination of QR self-ordering and intelligent self-checkout creates space – for guests to shape their own visit and for a service team to focus on what matters: hospitality. # Convinced? Start now with SO'USE Your concept also deserves a guest experience at this level. ## More success stories How TRUCYS Hamburg reduces staff workload and receives better guest feedback [Read Case Study](https://www.so-use.de/en/customers/trucys-hamburg.md) How POMMES FREUNDE digitizes its entire ordering process with SO'USE [Read Case Study](https://www.so-use.de/en/customers/pommes-freunde.md) How SEEBAR Kiel eliminates counter queues and long walking distances with SO'USE, letting guests simply enjoy – fjord views included. [Read Case Study](https://www.so-use.de/en/customers/seebar-kiel.md)