The challenge

Full tables, small team – classic peak hours

Alpenkantine serves guests daily from lunch until evening with a menu that has depth: dumplings, schnitzel, Kässpatzen, and changing daily specials. Pressure built up during lunch and dinner peaks: the team had to take orders, serve, and collect payments at the same time. Manual order processing cost valuable minutes – per table, per guest, per day. The result: a team under constant pressure and guests waiting longer than they should.

The solution

Multilingual self-ordering instead of an order pad

With SO'USE Order & Pay, Alpenkantine guests now order independently at the table – via QR code, directly in the browser, without an app. And in their preferred language. The digital menu shows all dishes with images, allergy information, and side dish options, virtually eliminating misunderstandings.

With self-checkout, guests pay conveniently via SO'USE at the end of their stay, can easily split the bill among several people at the table, and leave a digital tip.

The integration with Lightspeed K-Series ensures that orders and payments reach the kitchen directly. This relieves the team, speeds up turnover, and keeps the guest experience warm and relaxed, fitting the Alpenkantine vibe.

The result

Higher throughput, more hospitality

Since January 2024, order operations at Alpenkantine have been digital, supplementing conventional service. Alpenkantine manages to serve more guests in less time during peak hours – without compromising the experience. The team has room to breathe and can focus on Alpine hospitality: being present, warm, and attentive. Less administration, more mountain feeling – in the middle of Hamburg.