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How POMMES FREUNDE digitizes its entire ordering process with SO'USE

POMMES FREUNDE uses SO'USE self-order kiosks combined with order display screens and central delivery management to run a highly efficient modern operation across all channels.

Customer Pommes Freunde

Quality you can taste. Friendship you can feel. What started in 2009 with a pilot store in the heart of Munich is now one of the leading street food brands in the German-speaking region: over 50 locations, millions of fries sold annually, and a growing franchise network. POMMES FREUNDE established the "fast-good concept" – real quality, crispy fries, creative loaded versions, and flavor that connects. Life simply tastes better where friends come together.

Location

46 locations in Germany

Customer since

June 2024

the stores

Ordering without queues, pickup without chaos

POMMES FREUNDE knows what guests want: fast, good, and uncomplicated. The concept lives this standard operationally – with SO'USE self-order kiosks as the central point in the store. Guests choose, configure, and pay independently – no queuing, no misunderstandings, and no friction. The ordering process runs precisely, keeping the focus on the guest.

What starts at the kiosks continues seamlessly at the pickup: Order Display Screens (ODS) keep guests informed about their current order status – from preparation to collection.

the delivery services

One menu, all channels, no manual effort

Wolt, Uber Eats, Lieferando – POMMES FREUNDE is present where the demand is. While this might sound like extra organizational work, it is a well-established process at POMMES FREUNDE: SO'USE delivery integrations allow the menu to be managed centrally and automatically synced with all platforms. Changes happen once and apply everywhere.

The result: no tablet chaos behind the counter, no double data entry, and no room for errors. All incoming delivery orders flow automatically into the LINA POS system – fully integrated.

the big picture

An operation that works on all levels

POMMES FREUNDE demonstrates what consistent digitalization looks like when fully thought through: from the first tap on the kiosk to the final delivery order on a platform. SO'USE connects the dots – between guest and kitchen, store and delivery, and individual processes and a coherent overall system. Fast, scalable, and focused on what makes POMMES FREUNDE unique: a product that speaks for itself.

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SO'USE also helps you connect different ordering channels seamlessly – just like POMMES FREUNDE.

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