How Soul Kitchen doubled tips and digitalized delivery services with Order & Pay

Soul Kitchen used SO'USE Order & Pay for restaurant operations and Channel Management for delivery service integration – with measurable results in revenue and guest satisfaction.

single channel for in-house and out-of-home ordering

-16%

less service effort for taking orders and payment processing

9.200

orders successfully processed since the introduction of SO'USE

Customer Soul Kitchen Sittensen

Soul Kitchen is more than a restaurant – it is a place to feel good. Juicy burgers, homemade pasta, crispy fries, or healthy poké bowls: there is something for everyone. Relaxed, casual, and uncomplicated – exactly how good food should be. Restaurant, bar & lounge in one.

Location

1 location

POS Systems

Lightspeed (K-Series)

Products

Customer since

December 2024

The challenge

When a feel-good place comes under operational pressure

Soul Kitchen lives from the experience: casual, warm, uncomplicated. But this is exactly what makes daily business demanding – a wide menu of burgers, pasta, fries, and poké bowls, plus bar and lounge operations in parallel. In peak times, the team was busy taking manual orders and processing payments.

Time for real guest interaction was lost – and that's exactly what Soul Kitchen is about.

The solution

Order digitally, host personally

With SO'USE Order & Pay, guests order directly at the table via QR code – fast, intuitive, without an app. The web shop adds a digital channel for pre-orders and take-away.

Both run seamlessly via Lightspeed K-Series – no media breaks, no extra effort for the team. Result: less administration, more space for the moment.

The result

More soul, less stress

Since December 2024, ordering at Soul Kitchen has been digital. The team has noticeably more breathing room during peak hours – and uses it for what makes the difference: giving recommendations, welcoming guests warmly, carrying the atmosphere. Guests come for the food – and stay for the feeling.

Conclusion

Less effort, more soul – how SO'USE specifically changed Soul Kitchen

Before SO'USE

1 channel for orders – manual, on-site, everything through the team

Wide menu, full tables, bar and lounge in parallel – the team acted as order-taker, cashier, and kitchen runner for in-house and out-of-house orders all at once.

Labor-intensive take-away process

Phone, notes, call-backs – orders placed this way are labor-intensive and error-prone during acceptance, tying up significant capacity.

After SO'USE

2 channels – in-house and web shop, from a single source

SO'USE handles order taking and payment for both channels. The team has time for recommendations, small gestures, and the feeling that keeps guests coming back.

100% digital take-away process

Guests order via web shop and pay directly, almost completely eliminating order errors and freeing up the service team's capacity.

Convinced? Start now with SO'USE

Soul Kitchen proved that hospitality and efficiency are not mutually exclusive. Quite the opposite.

Get started now