the concept

Guest at the center, process in the background

HANS IM GLÜCK represents more than good burgers – as a leading brand in the German-speaking gastronomy scene, it stands for a guest experience that feels right from the start. This feeling now begins with the order. With SO'USE, HANS IM GLÜCK relies on a hybrid self-ordering model that meets guests right at the table.

Guests order directly via SO'USE using a QR code – intuitively, without app downloads or waiting times. Those who prefer personal service order the classic way at the table. Both paths lead to a smooth, pleasant experience. Reordering works just as easily both ways – the table stays in flow, and the service staff is relieved of pressure.

the checkout

Guest-centric and flexible

HANS IM GLÜCK provides a checkout experience as well thought out as the rest of the visit. SO'USE bundles all table orders and enables payment at the touch of a button: either split by person or by individual items – everyone pays for exactly what they ate.

Digital tipping rounds off the experience: predefined tip levels and an intelligent round-up function make it easy for guests to show appreciation for the team. No loose change. No fuss.

the result

A dining experience that lives up to the brand's standard

In SO'USE, HANS IM GLÜCK has found a partner that digitally extends its brand philosophy: uncomplicated, inviting, and to the point. The combination of QR self-ordering and intelligent self-checkout creates space – for guests to shape their own visit and for a service team to focus on what matters: hospitality.