Order & Pay
As flexible as your concept

Guests scan a QR code at the table to access SO'USE. During onboarding, we provide various options for table displays and plaques, including printing, at https://touchpoint-shop.de/.

Yes, the system includes optional call-to-action buttons (e.g., "Call server" or "Clear table") to make communication between guests and staff more efficient.

Using SO'USE offers various benefits depending on your restaurant concept. It primarily relieves service teams and acts as a "digital waiter" during staff shortages. SO'USE reduces walking distances for staff while the system handles order taking and payment processing.

Service teams gain more time for guest interaction and personal recommendations. Guests wait less because they order and pay whenever they want, rather than waiting for a server.

In self-service concepts, counter queues decrease significantly because guests only collect their order once it is ready.

You can also increase revenue. We primarily see an increase in reorders through SO'USE. Online payment options also lead to higher average order values.

No, SO'USE works for all hospitality concepts and businesses, whether bars, restaurants, hotels, or cafés.

We support both full-service and self-service establishments. The only requirement is a working internet connection.

This license gives you access to the platform and back office, plus a two-way connection between SO'USE and your POS system. We sync your items so your menu is always up to date. All incoming orders, payments, and tips are sent directly to your POS system.

Yes, SO'USE works with every internet-enabled smartphone.

With our free onboarding and plug-and-play solutions, you are usually live and ready to go in a few days.

Yes. Tipping via SO'USE is always possible. If a guest pays on-site in cash or by card, your usual tipping process remains the same – no transaction is recorded in SO'USE.

If guests pay online via SO'USE, they choose a percentage tip (5%, 10%, 15%) or enter a fixed amount. You configure these tipping levels yourself and determine both the number of options and their values. Our intelligent "round up" function adds a percentage you define to the bill and then rounds it up to the next full Euro.

We can also pre-select a specific tipping level during checkout, which the guest then manually changes or deselects if they wish.

Yes. With our self-checkout solution, your guests can pay for all orders assigned to a table, whether they were placed with the service staff or via SO'USE.

Other features include splitting the bill among guests at a table, selecting individual items, or one person paying for everything. Our self-checkout solution also integrates seamlessly with our Order & Pay solution.

Self-service concepts offer many ways to notify guests via smartphone that their order is ready for pickup.

With SO'USE Order & Pay , the web app automatically updates guests on their order status. Most guests see these notifications, which is usually enough. You can also send updates via email, SMS (10ct/SMS), or push notification (currently Android only).

Our Kitchen Display System also lets you notify guests via pickup monitors inside your restaurant.

Additionally, you can use a pager system from our partner Discover Systems to inform guests at the table or after they use a self-order kiosk.

Yes. SO'USE offers many design options. You can customize the menu structure with categories, items, and variants, and use our design settings to match colors and fonts to your brand.

You can also add a logo, a location image, and photos for categories and items.

All orders go directly into the POS system and are assigned to the respective table, just as if a server had entered the order manually. The system records all online payments for accounting in a TSE-compliant manner directly in the POS.

By importing the menu and item master data into the SO'USE system, you manage items in the POS as usual, and our system synchronizes them seamlessly. SO'USE automatically updates and adopts prices and items after any import or adjustment.

We support most common POS systems in the DACH and BeNeLux regions and constantly integrate new ones to make SO'USE accessible to as many restaurateurs as possible.

You can find an overview of all currently integrated systems here.

If your POS system isn't supported yet, that is not a problem. We will contact you immediately with feedback on the integration status – it might already be in progress or planned.

Until your integration is available, you can use SO'USE in standalone mode to manage orders via a tablet or connected receipt printers.