How The Klub Kitchen established SO'USE as the sole ordering and payment channel at 6 locations

The Klub Kitchen uses SO'USE as its sole ordering and payment channel – at 6 locations across three cities. The result: smooth operations focused entirely on the guest.

100%

of all orders and payments go through SO'USE

21%

Avg. increase in basket value per guest since introducing SO'USE

Customer The Klub Kitchen

The Klub Kitchen is the straightforward urban food concept for everyone who likes it fresh, high-quality, and relaxed – with 6 locations in Berlin, Munich, and Hamburg. Just grab a free table, scan the QR code, order and pay – done. No stress, no reservation, no waiting. Just good food that comes directly to you. The Klub Kitchen makes modern gastronomy as simple as it should be.

Location

6 locations in Berlin, Hamburg, and Munich

POS Systems

Lightspeed (K-Series)

Products

Customer since

May 2023

The challenge

Scaling growth – without complicating operations

The Klub Kitchen is growing. Six locations in three cities, a clearly defined concept – and the requirement that visiting any location feels the same and runs smoothly. For a fast-casual concept with high quality standards and elevated cuisine without traditional table service, this means: the ordering process must work identically and intuitively at every location, regardless of staff changes.

At the same time, the solution must integrate seamlessly with the existing POS system – Lightspeed K-Series – and remain centrally manageable. One menu, one logic, all locations.

The solution

Order & Pay as the sole channel – consistent and guest-centric

With SO'USE Order & Pay, The Klub Kitchen didn't just introduce another ordering channel – they introduced the only one. If you order at The Klub Kitchen, you order via SO'USE. Scan the QR code, choose your dish, pay – done. No counter, no queuing, no waiting to place an order.

This consistency is a strength, not a limitation: it creates clarity for the guest and uniformity for the team. Direct integration into Lightspeed K-Series ensures orders reach the POS without manual steps.

The setup is rounded off by the SO'USE web shop – allowing guests to order in advance or remotely without relying on third-party platforms.

Conclusion

Measurable development – one channel, all locations

Before SO'USE

digital ordering option

No fixed ordering channel

The Klub Kitchen started without a uniform digital ordering process. Depending on the location and shift, ordering worked differently – sometimes at the counter, sometimes by calling out. This wasn't a scalable basis for a concept with growth ambitions.

Long wait times for reorders

When guests wanted to reorder, they had to wait for available staff. Many simply gave up, leaving revenue potential on the table.

Inconsistency across locations

Without a centrally managed process, workflows and the guest experience varied between locations. Uniform quality assurance was nearly impossible.

After SO'USE

100%

of all orders & payments go through SO'USE

+21%

Avg. higher basket value per order

One channel. All locations.

SO'USE Order & Pay is the only ordering method at The Klub Kitchen – at all 6 locations, without exception. Scan the QR code, order, pay.

Self-ordering for reorders

Guests reorder independently – directly from their smartphones, without having to wait. The barrier for a second round drops, and reorders per table increase.

Higher tips, more satisfied guests

Payments are entirely digital – fast, straightforward, even when split. The result: average tips increase, reflecting guest satisfaction.

Convinced? Start with SO'USE now

The Klub Kitchen shows what's possible when a gastronomy concept consistently chooses digital ordering – at every location, for every guest, every day. Ready for the next step?

Get started now