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How Saveur De Bánh Mì processes up to 200 digital orders in two hours

Saveur de Bánh Mì uses the SO'USE web shop to reliably manage peak times with up to 200 pre-orders per hour – without system downtime or extra work for the team. Result: +15% order volume and smoother workflows from order to pickup.

+14%

Order volume since introducing the SO'USE web shop

200

Orders within 2 hours at peak times – fully digital processing

Customer Saveur de Banh Mi

Saveur De Bánh Mì brings Vietnam's most popular street food directly to you: crispy baguettes filled with fresh ingredients, aromatic sauces, and unmistakable flavor. Authentic, fast, and irresistible. With locations in Berlin and Hamburg, your next meal is never far away!

Location

8 locations in Berlin and Hamburg

Customer since

December 2024

The challenge

Every second counts when 200 orders arrive in two hours

The lunch rush at Saveur De Bánh Mì isn't a steady climb – it's a sprint. Within a few hours, orders arrive non-stop. Previous systems hit clear limits with restricted back-office options, little room for settings, and poor scalability during peaks. A new solution was needed.

The product and demand were never the issue. The food was excellent. The challenge was the system behind it: How to handle high order volumes efficiently without the team losing track during peak times?

The solution

A web shop that supports operations instead of slowing them down

With the SO'USE web shop, Saveur De Bánh Mì found a system that scales with their business. Guests can access the shop online or via QR code for pre-ordering. The back office is flexibly configurable, and order processing stays organized even when things get hectic.

Guests experience a shop that works well and looks professional: clearer layout, faster ordering, and direct payment. No friction, no detours.

The team also notices the difference: the workload in daily operations has decreased.

The result

More volume. Less friction. The same great product.

Since switching to SO'USE, order volume has increased by around 15% – without requiring proportional extra effort from the team. The system carries the load of peak times instead of adding to it.

The result: an operation that runs reliably during peak hours, a team with more capacity for what matters, and guests who order faster and more easily.

Before SO'USE

Peak times hard to manage

Slow. At the limit.

During peak hours, order taking was a bottleneck that led to lost guests and revenue.

The system dictated what was possible.

Limited configuration options with the previous system – little room for custom adjustments.

After SO'USE

+14%

Order volume

200 orders in 2 hours. Digital.

Up to 200 orders in 2 hours arrive fully digitally – the team focuses on preparation, not order taking.

The business dictates how it runs.

More setting options than comparable providers – the shop adapts to the business, not vice versa.


Convinced? Start with SO'USE now

Saveur De Bánh Mì shows that when demand is high, the system shouldn't be an obstacle. Let's look at how SO'USE can digitally secure your peak operations.

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