How taste! on the Danube Canal masters the Viennese summer digitally with SO'USE – without making a single guest wait

With SO'USE Order & Pay, Self-Checkout, and TiPOS integration, operations at taste! on the Danube Canal run smoothly, quickly, and without staffing shortages, even with a full house.

12%

more orders placed since introducing SO'USE

17%

higher average basket size per guest since introducing SO'USE

Customer taste! am Donaukanal

Directly on Vienna's Danube Canal, taste! offers a place that perfectly combines enjoyment and atmosphere: taste! Kitchen serves Mediterranean classics and refreshing aperitivo creations, while taste! Garden becomes a colorful stage for various food concepts in summer. Sun, good food, and the water right outside – that's all you need.

Location

1 location

POS Systems

TiPOS

Products

Order & Pay

Customer since

February 2025

the challenge

Short season, full Garden – and too few hands

taste! on the Danube Canal thrives in summer: sun, water, atmosphere – and crowds of guests. Kitchen and Garden run in parallel, the offering is diverse, and the season is short. The pressure to deliver maximum throughput while maintaining a high-quality experience is enormous. Manual processes meant the team handled ordering, payments, and kitchen communication – a bottleneck that was immediately felt during peak times.

the solution

Ordering and paying – directly at the table, without the wait

With SO'USE Order & Pay, guests at taste! now order via QR code from their table – no app, no queuing, whether in the Garden or the Kitchen. Self-Checkout allows independent payment directly at the table. Both run seamlessly via TiPOS integration – orders go directly to the POS and the kitchen. The team is freed from taking orders and processing payments, allowing them to focus on what matters: genuine service in one of Vienna's most beautiful outdoor areas.

the result

More guests, more revenue, less stress

taste! has been running with SO'USE since the 2025 outdoor season. The number of orders has increased by 12% and the average basket value per guest by up to 17% – because guests can browse, reorder, and pay easily at their own pace. The team works more systematically and operations remain reliable even during peak times.

Summary

taste! before & after – how SO'USE reorganized the Viennese summer

Before SO'USE

Digital orders

100%

manual payment processing by the service team

High season means peak stress

Full tables, a short season, and a limited team – manual ordering and payment processing quickly become a bottleneck when the Garden and Kitchen run simultaneously.

Enjoying the sun, waiting for service

In a crowded outdoor area, guests had to wait for the team for orders, reorders, and bills. Long distances and divided attention.

Service, checkout, kitchen – all at once

The team juggled taking orders, processing payments, and kitchen communication – leaving little room for first-class service

After SO'USE

+12%

more orders since introducing SO'USE

100%

Digital ordering and payment options for guests

Season starts – system runs

SO'USE scales with the business. Whether a quiet Tuesday or a busy summer Sunday – ordering and payment remain stable without extra effort for the team

Arrive, scan, enjoy

QR code at the table, order at your own pace, pay when it suits you – the Danube Canal flows in the background, the experience takes center stage

Focus back on the guest

Ordering and payment are digital. The team acts as hosts – present, attentive, and unburdened

Convinced? Start with SO'USE now

Summer holds too much potential for manual bottlenecks – exactly what taste! on the Danube Canal recognized. SO'USE Order & Pay and Self-Checkout give taste! the structure needed during peak season – more revenue, a relieved service team, and happier guests.

Get started now