How SEEBAR Kiel eliminates counter queues and long walking distances with SO'USE, letting guests simply enjoy – fjord views included.

With SO'USE Order & Pay, guests at SEEBAR Kiel order conveniently from their seats, receive a notification when ready, and pick up – no queuing, no waiting, no missed sunsets.

– 8 min.

shorter waiting time per guest through digital ordering & payment

–50%

less walking for guests

Customer Seebar Kiel

The SEEBAR is Kiel's premier waterfront dining destination – with a breathtaking view of the Baltic Sea, maritime flair, and an atmosphere that feels like a short vacation. Whether for a relaxed dinner, drinks in deckchairs, or an unforgettable wedding on the fjord – the SEEBAR makes every moment special.

Location

1 location

POS Systems

Vectron

Products

Order & Pay

Customer since

July 2023

the challenge

A restaurant on a pier comes with many unique characteristics

SEEBAR thrives on its location: water, sun, deckchairs, fjord. However, the concept brought a clear challenge: guests who wanted to order food and drinks had to take the long walk to the counter – queue, wait, order, wait again, pick up. When the house was full and the sun was shining, this wasn't a pleasant experience. Queues at the counter slowed down enjoyment and caused unnecessary congestion in the business.

the solution

Order from your deckchair, pick up when ready

With SO'USE Order & Pay, SEEBAR guests now order directly from their seats – via QR code, without an app, without queuing. The order runs digitally via the Vectron integration directly to the kitchen and bar. As soon as everything is ready, guests are notified via SO'USE and pick up their items easily – no waiting at the counter, no missed moments on the pier. The concept fits SEEBAR perfectly: relaxed, straightforward, on the water.

the result

Fewer queues, more fjord

SEEBAR has been using SO'USE since July 2023. Counter queues and long walking distances are a thing of the past, and the order flow is structured – even when the pier is fully occupied. Guests stay longer, reorder more frequently, and enjoy themselves without interruption. The Kiel Fjord takes care of the rest.

Summary

No more queuing, instead more enjoyment – how SO'USE specifically changed things at SEEBAR

Before SO'USE

Get up, queue, wait.

Anyone wanting to order has to leave their seat, take the long walk to the counter, and queue – often several times per visit. Not an ideal experience when the sun and fjord are calling.

Full pier, full queue.

When the weather is nice and the house is full, guests pile up at the counter – frustration on both sides, operational bottlenecks, lost atmosphere.

After SO'USE

Stay seated, enjoy, pick up when notified.

Scan QR code, place order, pay, sit back. Once food and drinks are ready, a notification arrives – a short walk to the counter, done.

Full pier, relaxed operations.

Orders and payments arrive digitally, the counter is handled in a structured way – no queues, no congestion, no mood killer.

Convinced? Start with SO'USE now

Just as SEEBAR has lived it since July 2023: no queuing, no waiting, more enjoyment directly on the fjord. Let's see what's possible for your business.

Get started now